Warranty

 

Sealer Sales ("Sealer") provides limited warranties for its non-consumable products subject to the terms and conditions below:

Sealer warrants its non-consumable products against defects in materials and workmanship under normal use for the following warranty periods:

  • 180-days for equipment, excluding portable sealers and heat guns
  • 90-days for portable sealers and heat guns
  • 60-days for non-consumable parts and repairs

The warranty period begins on the date of purchase by the initial purchaser.

Sealer does not warrant consumable parts or products, including, but not limited to, replacement kits, heating elements, PTFE insulators, silicone/compression rubber, and flexible packaging.

Service Provided

Sealer has no obligation to repair, replace, or refund a product until the customer returns the product in question to Sealer.  If a defect arises and a valid claim is received within the warranty period, Sealer will, at its option and to the extent permitted by law, (1) repair the hardware defect at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts, or (3) provide a refund.  Sealer, to the extent permitted by law, shall have the sole discretion to determine which service option it will provide and is not obligated by the terms of this warranty to provide more than one service option.

Exclusions

This Limited Warranty only applies to products purchased directly from Sealer.  Sealer does not warrant that the operation of the products will be uninterrupted or error free.  Sealer is not responsible for damage arising from failure to following instructions related to the use of the products.

The Limited Warranty does not apply to (a) damage caused by use with products not approved by Sealer; (b) damaged caused by accident, abuse, misuse, improper storage, theft, vandalism, natural acts of God, or other external causes; (c) damage caused by operating the product outside of its permitted or intended uses; (d) damaged caused by service performed by anyone other than Sealer or an authorized representative of Sealer, (e) damaged caused by improper maintenance or lack of maintenance; (f) damage or loss in functionality caused by modification or alteration of any parts without Sealer's permission; (g) consumable parts; (h) cosmetic damage; or (i) ordinary wear and tear.

THIS LIMITED WARRANTY GIVES THE CUSTOMER SPECIFIC LEGAL RIGHTS.  THE CUSTOMER MAY ALSO HAVE RIGHTS WHICH VARY FROM STATE TO STATE.  IN SOME STATES, CERTAIN DISCLAIMERS AND LIMITATIONS MAY NOT APPLY TO YOU.  TO THE EXTENT THIS LIMITED WARRANTY IS INCONSISTENT WITH LOCAL LAW THIS STATEMENT SHALL BE MODIFIED TO BE CONSISTENT WITH SUCH LOCAL LAW.  If any term or condition of this warranty is held to be illegal, unenforceable or against public policy, the legality or enforceability of the remaining terms shall not be affected or impaired.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW; SEALER IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF ITS PRODUCTS OR ANY BREACH OF WARRANTY OR CONDITION, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND REGARDLESS OF WHETHER SEALER WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Obtaining Warranty Service

If you believe the product you purchased is not functioning properly due to a defect covered by this warranty, please contact Sealer directly via telephone, U.S. mail, or e-mail using the contact information listed on our website.  A Sealer representative will help determine whether your product requires service and, if it does, will inform you how service will be provided.  You must assist in the diagnosis process by providing any information or documentation required by Sealer

Sealer may (a) provide warranty at its headquarters location, (b) request that you ship the product to its headquarters for service, or (c) ship you new or refurbished replacement products or parts to enable you to complete repairs on your own.  Sealer does not provide on-site warranty service for any products or parts.  If a product is shipped to Sealer for warranty repair, the customer must pay for shipping costs.

When a product or part is exchanged or replaced, any replaced item becomes the property of Sealer.

Service options and service times may vary depending on the complexity of the product, the nature of the defect, and/or the availability of replacement parts.  Sealer may require proof of purchase details before providing warranty service.